Shipping and Delivery
When sending orders, the following costs are charged by Ouroboros Miniatures;
- Netherlands & Belgium €7,50
- EU/US and Rest of Europe/Rest of World €10,-
All orders of €150,- and more are shipped free of charge. If, due to any promotion or discount, the amount drops below €150,- then shipping charges apply.
Shipping includes;
Delivery times can take up to 21 days (or even longer!) depending on where you are situated
in the world. However we've found out that most packages arrive within 5-12 days from the moment of shipping.
The 21+ day period does not apply to orders which are pre-orders. These orders are shipped, when
the pre-order items arrive at Ouroboros Miniatures and have been re-packed and been made ready for shipping.
Orders are usually shipped within 5 days from receiving payment.
We make sure all products are well protected during shipping. All of our products are hand made and hand packed to ensure quality. However due to the fragile nature of the pieces and the rigors
of shipping, accidents or breakage do occur.
In these occurances, you can contact us along with a photo of the breakage, and we will send out a replacement as
appropriate.
In any case, please contact us so that we can rectify the situation.
